The rules
Terms & conditions
The simple rules of using FeFash. Fair for you, fair for us. By shopping on FeFash (website, WhatsApp, or chatting with Kavya), you agree to these terms.
1) Be respectful (chat & calls)
- No abusive language in chat. Please don’t use rude, threatening, sexual or hateful words.
- Don’t cross the line in chat and don’t upload abusive or inappropriate images.
- On phone calls too, no abusive language with our team.
- If this happens, we may pause or stop assisting and, if needed, block the account. Our team deserves the same respect we give you.
Example: frustrated about a delay is fine — swearing at our staff is not; the chat may be ended.
2) Calls are recorded
- All calls may be recorded for safety and quality.
- Recordings are kept safely and automatically deleted after 90 days.
3) Support timing
- We attend to your request/complaint within 24 hours.
- Saturdays and Sundays: complaints are generally not solved — they’re picked up on the next working day.
4) Delivery times are estimates, not guarantees
- We give an approximate delivery time, but it can be delayed for reasons outside our control — heavy rain, floods, natural events, strikes, festivals or courier issues.
- In such cases, we are not responsible for the delay. We’ll still help you track and follow up.
5) Order cancellation
- You can cancel within 12 hours of placing the order (from your order page or by contacting us).
- After 12 hours, orders cannot be cancelled (they may already be in packing/dispatch).
- We may also cancel an order for a genuine reason — for example the product is out of stock, shipping isn’t possible to your location, or a similar issue. In that case we’ll inform you and give a full refund.
6) RTO — parcel returned to us (read carefully)
“RTO” means your parcel came back to us because it couldn’t be delivered or wasn’t accepted.
- If your parcel is at the courier office, you must collect it within 24 hours.
- If you don’t collect it in time, the parcel is returned to us and no refund is provided.
- To have it sent again, you’ll need to pay the shipping cost a second time.
Example: you missed delivery and the courier held it. Collect within 24 hours, or it comes back to us — then re-delivery needs a fresh shipping payment, and the original amount isn’t refunded.
7) Sizes, colours & product look
- We provide a size chart with every sized product — please order using it. Wrong-size choices follow the Returns & Refunds rules (replacement, not refund).
- Product colours can look slightly different on different screens; small variation is normal and not a defect.
8) Pricing & payment
- Prices are shown on the product page and are fair and honest.
- Payment is prepaid only (we do not offer Cash on Delivery), completed on the website through a secure payment gateway — UPI, cards, net banking and wallets. We never ask for your card PIN or OTP.
- If a price is shown wrong due to an obvious error, we may cancel and refund that order.
9) Bulk / wholesale
For bulk buying, please call us directly (+91 9664512869) — we handle it personally. Ask for Aryan. Minimum order quantity is 30 pieces.
10) Your account
- Keep your login and details safe. You’re responsible for activity on your account.
- Give correct address and phone — wrong details can cause failed delivery / RTO.
11) Content & fair use
- Product images, text and the FeFash name belong to FeFash; please don’t copy or misuse them.
- Reviews you post should be genuine and respectful.
12) Changes to these terms
We may update these terms; the latest version is always on this page.
13) Governing law
These terms are governed by the laws of India; matters are subject to the courts of Surat, Gujarat.
Questions?
Chat with Kavya, WhatsApp, or email us (see Contact). For complaints, see Grievance Redressal. Related: Returns & Refunds · Shipping.