We’re listening
Contact us
We’re here to help — usually within 24 hours.
The fastest way: chat
Chat with Kavya
Our AI stylist and helper, on every page of the website. She answers most questions instantly — product help, sizes, order status, policies.
Open chatWhatsApp us
Chat with us on +91 9664512869. Same team, same answers, on the app you already use.
Open WhatsAppExample: “Where is my order SS-260424-0007?” — ask Kavya or WhatsApp and you’ll get the live status and tracking.
Other ways to reach us
- Phone / Call: +91 9664512869 — good for bulk orders and urgent help.
- Email: support@fefash.com — best for detailed issues where you want to attach photos/videos (like a return request with an opening video).
When we’re available
We reply to messages within 24 hours.
Saturdays and Sundays: complaints and support requests are generally not processed — we pick them up on the next working day. Public holidays may also affect reply times.
What to keep ready (so we help faster)
- Your order number (looks like
SS-YYMMDD-####). - The registered phone/email you used to order.
- For a return/damage: the product-opening video and clear photos.
Special cases
Buying in bulk / wholesale?
Please call us directly on +91 9664512869 — we handle bulk orders personally. Ask for Aryan. Minimum order quantity is 30 pieces.
Media / partnership: use the support email — support@fefash.com.
What we can and can’t do here
- We can: track orders, help with sizes, start returns/replacements, fix payment issues, take feedback.
- We can’t: take payments over chat/phone or ask for your card/UPI PIN.
Address
Operating base: Surat, Gujarat, India. Aurat, Gujarat, India.
Grievances
For complaints and escalations, see our Grievance Redressal page.