Returns, refunds & cancellation

• You must inform us within 3 days of delivery. After 3 days, the return window is closed.
• The reason must be genuine (damaged, wrong item, quality issue, etc.).
• The product must be unused, unwashed, with all tags and packing intact.
• You must have the product-opening video (see below — this is required).

Example: parcel delivered Monday → you must raise the return by Thursday.

To keep things fair for everyone, please film a single continuous video while you open the sealed parcel (before removing tags).

• It protects you (proof the item came damaged/wrong) and us (proof of what was sent).
• No opening video = we cannot accept a damage or wrong-item claim.

Example: saree arrives with a tear. Your opening video clearly shows the sealed pack and the tear as you unwrap → claim approved quickly.

1. 1Order is delivered → the Return / Refund button appears on your order page.
2. 2You raise the request within 3 days, choose a reason, and share the opening video (and photos if asked).
3. 3We review. If approved, we arrange pickup of the product from your address.
4. 4We receive the product and open it on video at our end too, and inspect it.
5. 5If everything checks out, we process your refund within 48 hours to your original payment method.

When we receive your returned product, we record an opening video and inspect it. Your return/refund will not be accepted if:

• the product is not the same one we sent, or
• anything is missing (tags, accessories, blouse piece, packaging), or
• the product is used, washed, or damaged by you.

Example: you return a saree but the blouse piece is missing → the claim is rejected and the item is sent back.

We show a size chart with every product so you can order the right size. So:

• If you ordered M, we sent M, and it doesn’t fit you → this is not a refund, only a replacement (exchange for another size).
• You must still inform within 3 days.
• Because the size info was clearly provided, choosing the wrong size is the customer’s decision — so it’s a replacement, not a refund. In practice we’re generous: we usually accept the replacement and send you the correct size, especially for genuine and returning customers (your order history helps us here).
• The customer pays the shipping charges (both ways, as applicable).
• The replacement is sent only after we receive the original product back (and it passes the inspection in Section 4).
• Exchanging for a different product or a different colour (not just size) is not offered by default, but it can be negotiable depending on your order history and how genuine the reason is — just ask us.

Example: you picked size S but needed M. We sent exactly S. You pay the return + re-ship shipping, send S back, we check it, then ship M.

If we made the mistake — sent the wrong size or wrong colour from what you ordered:

• It is 100% our responsibility.
• We fix it as fast as possible.
• We pay all the charges (pickup + re-ship).
• (Your opening video makes this instant to verify.)

Example: you ordered a red saree, we shipped blue → we arrange free pickup and rush the correct red one, at no cost to you.

• Opening video is mandatory to claim.
• Raise it within 3 days with the video (and photos).
• If genuine, we replace or refund on priority.

• Approved refunds are processed within 48 hours of us receiving and clearing the product.
• Your refund is usually given as store credit / a coupon, and in most genuine cases as a money refund back to your original payment method — we’ll tell you which applies to your case.
• After we process a money refund, your bank may take a few extra days to show it (that part is up to the bank).
• All our items are returnable (subject to these rules) — we don’t keep a “non-returnable” list.

• You can cancel your order within 12 hours of placing it (from your order page or by contacting us).
• After 12 hours, the order may already be in packing/dispatch and cannot be cancelled.

Example: ordered at 2 PM → cancel any time before 2 AM. Ordered yesterday → too late to cancel; use the return flow after delivery if needed.

Sometimes we may need to cancel an order — for example if a product is out of stock, or shipping isn’t possible to your location, or another genuine reason. If that happens, we’ll inform you and give you a full refund. We only do this when we truly cannot fulfil the order.

• Return within 3 days, with a genuine reason + opening video.
• Free fix if we sent the wrong size/colour.
• Replacement (not refund) if you chose the wrong size — you pay shipping.

• No return after 3 days.
• No claim without the opening video.
• No refund if the returned item is used, missing parts, or not the one we sent.

Ask us in chat or via the channels on the Contact page — for returns, it’s best to email the opening video to support@fefash.com so nothing is lost.