Frequently asked questions

Either works. You can browse, add to cart and checkout without chatting. Kavya is there if you want help or ideas.

Open a product → pick size/colour if asked → Add to cart → Checkout → enter address → pay. Done.

You can cancel within 12 hours of placing it, from your order page. After 12 hours it may already be packed and can’t be cancelled. Rarely, we may cancel an order (e.g. out of stock or shipping not possible) — you’ll be informed and given a full refund.

You can explore and chat as a guest, but to checkout and track orders you’ll log in (it also saves your addresses and lets you use coupons).

It depends on the weight of your order and your location. You see the exact charge at checkout before paying. See the Shipping Policy.

We ship all over India. If a pincode isn’t serviceable, checkout will tell you.

Usually dispatched within ~24 hours of order confirmation and delivered within about 5 days across India. These are estimates; weather/festivals can cause delays.

Ask Kavya or WhatsApp “Where is my order?”, use the Track order page, or open your order page. You’ll get the courier + tracking number.

If it’s at the courier office, collect within 24 hours. If not collected, it returns to us with no refund, and re-delivery needs a second shipping payment. (See Terms.)

Raise a return within 3 days of delivery, with a product-opening video and a genuine reason. If approved, we pick it up and refund within 48 hours of receiving and checking it. Full details: Returns & Refunds.

If we sent the size you ordered, that’s a replacement (exchange), not a refund — a size chart is given with every product. Inform within 3 days; you pay the shipping, and we send the new size after we receive the old one back.

That’s our mistake and our responsibility. We fix it fast and we pay all charges. Your opening video makes it instant to verify.

It protects both sides. For damage or wrong-item claims, the opening video is mandatory — no video, no claim.

Within 48 hours after we receive and clear the returned product, back to your original payment method. Your bank may take a few extra days to show it.

Yes. Payment is handled by secure payment partners. We never store your card number and never ask for your PIN or OTP.

All popular online (prepaid) methods through our secure payment gateway — UPI, cards, net banking and wallets. We currently do not offer Cash on Delivery (COD) — payment is prepaid only.

Don’t worry — contact us with the payment details. If the order didn’t confirm, the amount is refunded. We’ll check right away.

Open the Size Guide, measure your bust/waist/hip, and match it. Every sized product also shows its own chart. Between sizes → size up.

A piece that fits a range (often S–L). The product page says when something is Free Size.

She finds products, suggests outfits for your occasion/budget, answers policy questions, and can suggest pieces from a photo you share.

Yes. Photos are used only for your suggestions, are never shared, and are auto-deleted after 90 days. (See Privacy Policy.)

No — we don’t do virtual try-on. Kavya uses your photo only to suggest pieces that would suit you.

Yes. Chat in English, Hindi, Hinglish and more — Kavya replies the way you type.

Yes. What you discuss stays in your chat, isn’t shared or reused, and is deleted with your session (sessions auto-delete after 90 days).

WhatsApp or call us (see Contact). We reply within 24 hours (Sat/Sun off for complaints).

Call us directly (+91 9664512869) — we handle bulk orders personally. Ask for Aryan. Minimum order quantity is 30 pieces.