Policy

Shipping & delivery

We ship across India from Surat — the charge depends on your order’s weight and where it’s going.

Charge

Based on weight + location. Shown at checkout.

Time

Dispatch in ~24 hours · delivery in about 5 days.

Where

All over India.

How shipping charges work

Your shipping charge is not fixed. It is calculated from two things:

  • Weight of the products in your order (a light dupatta costs less to ship than a heavy lehenga).
  • Location — the delivery pincode / distance from Surat.

You always see the exact shipping charge at checkout, before you pay — no surprises after.

Example: a single light kurti to a nearby city may have a small shipping fee, while a heavy 3-piece lehenga to a far metro will cost more. The checkout page shows the real number for your cart and your pincode.

Shipping is always charged (it isn’t free by default). During a festival offer we may waive or reduce it — that’s handled by the festival offer itself and will show at checkout.

Where we deliver

  • All across India. If a pincode isn’t serviceable by our courier partners, checkout will let you know.
  • International: not yet — we deliver within India for now, and will start international shipping soon.

How long delivery takes

  • Orders are usually dispatched within ~24 hours after your order is confirmed.
  • Delivery then usually completes within about 5 days, anywhere in India (metros are faster; remote areas can take a little longer).
  • We work with multiple courier partners to cover all of India, so the courier may differ by pincode. You get a tracking number once your parcel is dispatched.

These are estimates, not guarantees. Delays can happen due to reasons outside our control — heavy rain, floods, strikes, festivals or other courier/natural issues. In such cases we are not responsible for the delay, but we’ll always help you track and follow up. (See Terms & Conditions.)

Tracking your order

Once your order ships, you get a courier name + tracking number (and a tracking link where available). Updates may also come via WhatsApp/SMS. You can check status any time by:

  • asking Kavya in chat: “Where is my order?”
  • messaging us on WhatsApp
  • opening the Track order page, or your order page on the website.

Delivery attempts & RTO (important)

The courier will attempt delivery. Please keep your phone reachable and address correct. If a parcel is returned to us (RTO — Return To Origin) because it couldn’t be delivered or wasn’t collected, special rules apply — see Terms & Conditions (you may need to collect from the courier office within 24 hours, and re-shipping may need a second shipping payment).

Before you order — help us deliver right

  • Enter the correct address and pincode.
  • Add a reachable phone number.
  • Add a landmark if your area is hard to find.

Damaged in transit?

If your parcel arrives damaged, the product-opening video is mandatory to claim a replacement/refund. Please film opening the parcel. (See Returns & Refunds for the full process.)