Grievance redressal

Use whichever is easiest for you:

• Chat with Kavya on the website — she’ll capture the issue and pass genuine complaints to our team.
• WhatsApp us — our main support channel.
• Email — best when you need to attach a product-opening video or photos.

1. 1You raise the complaint (chat / WhatsApp / call / email) with your order number and details.
2. 2We acknowledge and attend to it within 24 hours (on working days).
3. 3We review honestly — including any opening video / photos you shared.
4. 4We offer the best possible solution that fits your case (fix, replacement, refund per policy, or clear explanation).
5. 5We keep you updated until it’s closed.

• Your order number (SS-YYMMDD-####).
• The registered phone/email used to order.
• Opening video + photos for damage / wrong-item / quality issues (this is required for those claims).
• A clear, genuine description of the problem.

• Order not delivered / delayed / stuck.
• Wrong item, wrong size/colour, or damaged product.
• Payment taken but order not showing, or refund not received.
• Any unfair experience — we want to know.

For formal grievances, you may contact our Grievance Officer:

• Ask us to escalate — a senior team member will review your case again.
• You may also approach the National Consumer Helpline (1915) or the consumer forum, as per your rights. (We’d always prefer to fix it directly first.)

We’re a small team and we take complaints personally. A genuine problem will be handled with genuine effort.